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MW Coupon List Liteby MerchWeave

Merchant support

How can we help?

Help with installing, configuring, and using Coupon List Lite on your Shopify store.

What to include

To help us investigate efficiently, include:

  • Your .myshopify.com store domain.
  • A short description of what you expected and what happened.
  • Steps we can follow to reproduce the issue.
  • Relevant screenshots, browser details, and the name of the affected theme.

Do not send passwords, payment card details, API keys, access tokens, or customer personal information. We will never ask for your Shopify password.

Quick checks

  1. Confirm that Coupon List Lite is installed and authorized.
  2. In the Shopify theme editor, confirm that the Coupon List Lite app embed is enabled for the published theme.
  3. Confirm that at least one active Shopify discount code is selected and enabled in the app.
  4. Add an eligible product to the cart and verify that the discount conditions are met.
  5. If the offer button is hidden or obstructed, test once in an unmodified Shopify theme to help identify a theme conflict.

Support scope

We support Coupon List Lite installation, app authorization, offer configuration, the theme app embed, discount-code display, and the app's coupon application flow.

Shopify account access, checkout availability, store billing permissions, and problems caused by Shopify itself should be directed to Shopify Support. Custom theme changes, third-party app conflicts, and store-specific development may require separate paid work and will not be started without your approval.

Billing and cancellation

App subscriptions, charges, plan changes, and cancellation are managed through Shopify. Uninstalling the app ends access to the app; billing consequences and any eligible refunds remain subject to the plan shown in Shopify, applicable law, and Shopify's billing rules.

Security reports

To report a suspected vulnerability, email support@merchweave.net with the subject “Coupon List Lite security report.” Include enough detail to reproduce the issue, but do not access, alter, or disclose data that is not yours.

Service availability

Support is not a 24/7 emergency service. We may need information from you, Shopify, or a third-party theme or app developer before an issue can be resolved. Maintenance, platform changes, and events outside our reasonable control can affect availability.